It was around 10 am as I entered the office. After I greeted them and told my intentions, which to lodge a complain over some casualties in my house, here's the conversation went between me with the staff:
"What block are you from?"
A14.
"What floor?"
Level 4.
"Which wing?"
I paused, finding words to describe the wing position of my house. I haven't yet replied, and they cut off my silence.
"Next time, just say your block and house number straight away. There are over 14 student's block overall. Each block has five floors, and eight houses in every floor. Do you expect we remember every student's house number?"
I was taken aback, to the fact I was scolded by a staff for something I believe it's not my fault. I answered their questions precisely and accordingly, and received a negative remark in return. Who would not get furious? I wanted to think it positively, but I just kept to myself while I finished my business in the office, then immediately went back to my room and vented about it to my housemates.
This whole blog post would never exist if only they initially ask me "What is you block and your house number?". Then they would definitely get the perfect answer they want. Both of us will sure be happy, none of us will get moody.
This scenario serves a good reminder for me
- to be a person who asks the right question if I want the right answer.
- to avoid being moody if I don't receive the answer I desire. Instead, I should have reflected on myself whether I were the one worded my question wrong.
- to take a pause on everything, especially during confusion. I wasn't confused during the situation, but imagining putting myself in the staff's shoes, they might be confused on why they didn't receive the answer they wanted, to the point they threw anger and blame on me.
- to take a pause on everything, especially during confusion. I wasn't confused during the situation, but imagining putting myself in the staff's shoes, they might be confused on why they didn't receive the answer they wanted, to the point they threw anger and blame on me.
I still have beef over that one staff but luckily, I forgot how that person looks like.